Privacy Policy Overview

Your privacy is a priority for us at Cynarolex

Introduction to Our Privacy Policy

We are committed to safeguarding the privacy of our website visitors and users in Malaysia. This policy explains what information we collect, how it is used, and the measures we take to keep it secure and confidential.

By using our services, you trust us with your personal data. We aim to be transparent about how your data is collected, handled, and protected in accordance with relevant laws and best practices.

Personal Data Collection

We collect limited personal data directly and automatically to improve our services, provide support, and tailor recommendations for your travel experience.

Information You Provide Directly

  • • Submitting a contact form with your questions or requests
  • • Sharing feedback, testimonials, or reviews about your experience
  • • Requesting personalized route guidance from our team
  • • Signing up for updates or requesting additional information
  • • Communicating with our support team by phone or email

Information Collected Automatically

  • • Visiting our website and browsing available guides
  • • Location data, if enabled for route-based suggestions
  • • Device details like type, browser, and system settings
  • • Usage patterns such as pages viewed and session times
  • • Cookies and analytics tools to enhance your experience

How We Use Your Data

Your data is used to personalize guides, enhance the website, respond to inquiries, and improve traveler experience while respecting your privacy preferences.

  • • To tailor route information based on interests
  • • To improve and update our content
  • • To provide customer support as requested
  • • To monitor website performance and resolve issues
  • • To inform you of updates and new features
  • • To ensure compliance with local regulations
  • • To aid in troubleshooting and technical support

Our commitment: We are dedicated to protecting your personal data and only share it when legally required or with your consent for necessary services.

Data Sharing Policy

We do not sell your personal data. Information may be shared with trusted service providers solely to support site operations, as well as with authorities if required by law.

Third-Party Service Providers

Partners who help run our site and platforms only access necessary information and must agree to strict privacy measures.

Legal Obligations and Compliance

We must share data with authorities if required by local Malaysian law.

Anonymous Statistics Use

We use aggregated data to understand travel trends without identifying users personally.

Your Privacy Rights

You have the right to review, amend, delete, or restrict the use of your personal data. Please contact us with your requests and we will respond promptly.

  • • Request a copy of personal data we hold
  • • Ask to update or correct your data
  • • Request deletion of your data
  • • Transfer your data to another provider
  • • Object to our use of your data
  • • Limit how we process certain information

Send requests or questions about your rights to our privacy team, and we’ll reply as soon as possible.

Data Security Measures

We use both technical and organizational safeguards to secure your data and keep it confidential.

Technical Safeguards

  • • Encryption of sensitive data while stored or transmitted
  • • Secure website and server infrastructure
  • • Routine vulnerability assessments and patching
  • • Continuous monitoring for unauthorized access

Organizational Safeguards

  • • Staff training on data privacy obligations
  • • Access controls for personal data within the team
  • • Clear policies on data retention and destruction
  • • Vendor screening for compliance standards

Personal Data Retention

We keep your personal information only as long as necessary for travel support and legal obligations, then delete or anonymize it responsibly.

  • • Account data is stored as long as accounts remain active
  • • Page and guide usage retained for operational needs
  • • Contact forms and messages retained as needed
  • • No financial data is collected on this site
  • • Contact info for updates uses opt-in consent

Retained data follows best practices and legal guidelines

Transfers Outside Malaysia

Sometimes, partners may process your information outside Malaysia, but we require strong privacy measures and legal compliance always.

  • • Service providers in secure jurisdictions
  • • Necessary data only for processing tasks
  • • Contractual protection of your data
  • • User consent obtained where required

Use of Cookies

Our cookies support site performance, route recommendations, analytics, and remembering your preferences for future visits.

Cookie Types We Use

  • • For site access, preferences, and guidance features
  • • Used for analytics and improving the site
  • • Enable tailored city route suggestions
  • • Maintain navigation and requests on the site

You can control your cookie preferences or block them via your browser settings.

Policy Updates and Changes

We regularly review this privacy statement and update it when necessary to stay in line with regulations and best practices.

  • • Posting updates on this page
  • • Notifying users by email if appropriate
  • • Updating the policy date shown online
  • • Describing key changes clearly

Check this page for the latest version of our privacy practices.

How to Contact Us

For privacy issues or data questions, reach out via our website contact form or support email.

Cynarolex

Standard Chartered Building, No. 2 Beach Street, George Town, Penang 10200 Malaysia

Phone: +6017-050 1426

Email: content@cynarolex.sbs

Last updated: February 9, 2026

Effective from: February 9, 2026